When employees of various backgrounds and different work styles are brought together for a shared business purpose, workplace conflict can occur and can be expressed. Trying to prevent it to create an environment in which conflict is less likely to occur is the first step but once it’s there, conflict can—and should—be managed and resolved.
Learn conflict management skills to:
Improve handling of and communication within conflict situations
Create favourable outcomes and keep professional relationships strong
Develop ability to settle disputes, refocus and turn conflict situations into positive interactions
What you take away:
1Types of conflicts and strategies to deal with conflict
Changed self-concept of conflicts, heightened ability to ease tensions with quick grasp of a repertoire of methods and techniques to resolve conflict situations.
2In depth Conflict Analysis
Analysis of the interactions, personal needs and key issues and interests at stake.
3Conflict Resolution Overview
Overview of different methods of conflict resolution – conciliation, mediation, conflict coaching, mediation-oriented coaching.
4Group exercises with selected methods and tools
Explore and discover personal preferences, Thomas-Killman conflict model, Non-violent communication, leading crucial conversations.
5Intercultural Conflict Management
Better understand cultural differences in dealing with conflicts.
6Develop own strategies to resolve conflicts
Improve handling of and communication within conflict situations. Develop your ability to settle disputes including avoiding conflict.
All facts at a glance:
Personal coaching. Individual coaching guarantees that the program addresses personal needs
Customizable as in-house training with workshops for groups
(price on demand)
Digital course with dedicated trainer, micro-learning and ongoing support
Interactive activities & flexible e-learning on the Cambiana Digital Campus
Personal TKI Assessment
Available in German, English, Dutch, French and Italian
Conflict Management Training
- Changed self-concept of conflicts
- Heightened ability to ease tensions with quick grasp of a repertoire of methods and techniques to resolve conflict situations
- Personal growth and enhanced relationship management
- Collective awareness and stronger teamwork for a psychologically safe environment
- Healthy relationships, morale, and commitment
- Upskilling in resolving conflicts that fosters positive energy and a solution-oriented mindset